Basis of Effective Leadership & Human Relations

1. Treat people as individuals

a. Most people consider their greatest asset to be their individuality
b. Most people consider their abilities, skills & personality as unique

2. Make the best use of each person's abilities

a. Look for abilities that may not be in use
b. Attempt to develop unused abilities
c. Reward people who are effectively using their abilities

3. Tell people how they are getting along

a. Let people know what you expect of them
b. Encourage people on their strong points
c. Train people to overcome weak points

4. Give credit when due

a. Show appreciation when an individual does an outstanding job
b. Compliment individuals in front of others
c. Compliment individuals while the incident is still fresh in their mind

5. Tell people in advance about changes that will affect them

a. Give people as much background about the change as you can. Explain why.
b. Explain the advantages of the change
c. Get the information about changes to people in the organization first

6. Be sure to keep your promises

a. Don't promise anything you cannot deliver
b. Keep promises to a minimum

7. Use authority with sound judgment

a. Don't substitute your authority for reason
b. Lead; don't drive