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The Importance of Communication The process of communication can be reduced to these simple elements. Person A uses words to try and convey what they mean (the words that are chosen and *how* those words are used influence the likelihood that others reading those words will be able to interpret those word as Person A intended without taking offense which may or may not have been intended). Person B sees those words, interprets them based on their beliefs and infers meaning (which may or may not be accurate). Here is another look at communication http://www.acd.roch.edu/lhalverson/Anxiety/sld002.htm
Nonverbal Communication - includes facial expressions, tones of voice, gestures, eye contact, spatial arrangements, patterns of touch, expressive movement, cultural differences, and other "nonverbal" acts. Research suggests that nonverbal communication is more important in understanding human behavior than words alone--the nonverbal "channels" seem to be more powerful than what people say. Direction of Communication (View this Powerpoint presentation) Downward Communication - "Information flowing from the top of the organizational management hierarchy and telling people in the organization what is important (mission) and what is valued (policies)." Andrews, P.H. & Herschel, R.T. 1996. Organizational communication. Empowerment in a technological society. Boston: Houghton Mifflin Company. Major Problems with Downward Communication. Look Here http://www.home.duq.edu/~slott/Lecture11Web/sld017.htm Effective Home School Communications - 12 steps http://www.familyeducation.com/article/0,1120,44-16631,00.html
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