ions, multi-million dollar business disputes, malpractice lawsuits, and terrible sexual abuse cases."The Peacemaker: A Biblical Guide to Resolving Personal Conflict, by Ken Sande, Updated Edition (Grand Rapids, Baker Books, 2003).
Mediation is a well established process for resolving disagreements in which an impartial third party (the mediator) helps people in dispute to find a mutually acceptable resolution. Mediation is based on the following principles:
- Collaborative problem solving between those in dispute, reaching a 'win/win' situation which is acceptable to all.
- A focus on the future, with emphasis on rebuilding relationships rather than apportioning blame for what has happened in the past.
- A belief that acknowledging feelings as well as facts allows participants to let go of their anger and upset and move forward.
The structure and common-sense approach of mediation:
- Gives those involved an opportunity to step back and think about how they could put the situation right. This can mean looking at their own behavior as well as that of others.
- Enables participants to come up with their own practical solution which will benefit all sides.
- Allows people to rebuild relationships as they work together to find an agreement. This is different to the legal process, where hostility often still exists between parties once the case is over.
Mediation is generally more cost effective and quicker than going to court, and is a flexible process. Conflict coaching is also an excellent preventative tool and can be used effectively to stop problems escalating and becoming worse.
Mediation is about finding a solution that satisfies everyone and restores life back into relationships.