Windows 10   |   Outlook

Add a Shared Mailbox

These steps assume the following:

  • You are a Microsoft Exchange user on Office 365
  • A shared mailbox has been created in the Microsoft Exchange/Office 365 system and you have been granted rights to access the resource.
  • The shared mailbox has not been migrated to Office 365
  1. Open Outlook
  2. Navigate to File  Account Settings  >  Account Settings...
  3. Select New
  4. In the "E-mail Address" field, enter the email address of the shared mailbox you want to add, then select Continue
  5. Select Advanced Options
  6. Select Let me set up my account manually, then select Connect
  7. Select Exchange
  8. If prompted to sign-in, select More choices, then Use a different account
    Enter your Andrews email address and password; not the email address of the shared account.
  9. Select OK
  10. Select Next when asked to configure Offline Settings, then select Done
  11. Select Close and restart Outlook.
    When Outlook prompts for login, remember to always authenticate shared mailboxes with your Andrews email address and password.