What we do...
- We are first point of contact for all faculty, staff, and student support requests
- We support all university-owned computers in offices, labs, and classrooms
- Leverage automation tools to rapidly deploy needed changes to desktop workstations
- Support many departmental servers and applications
Client Services is responsible for maintaining administrative, support and faculty/staff computers, including both desktop and laptops. This includes hardware and software support and software installation/configuration for institutional computers. For help with departmental equipment problems, please submit a work order online or email email@example.com.
For assistance in connecting a personal (privately owned) computer to the campus network, call the Computer Support Line at 269-471-6016 or stop by the Service Desk, located in the ITS Computer Store. These two services are aimed primarily at connecting students (faculty/staff are welcome) to the campus network or campus resources. In addition, you may also send and email to the Technology Helpdesk at firstname.lastname@example.org.
For general support and self-help services, visit the ITS Contact Center page by clicking on the logo below:
[05/04/15] Check out the Contact Center Summer 2015 Hours:
Service Desk >>>
[04/14/15] Service Desk is Moving.
During the Summer months of 2015, the ITS Service Desk will be moving to the AU Bookstore. Walk-in technical services will continue to be offered at the new location.