ITS Help Desk: Account Help


1. You forgot your password and have an alternate email address on file.


2. You don't know your password and need to reset it.

  • This must be done with the help of ITS Help Desk.
  • Your name and Andrews ID number are required.
  • You must email or call the ITS Help Desk to start this reset.


3. You don't have a password yet and need a username assigned to you.

Select “If you know your ID number…” and enter the following:

  • Andrews ID number.
  • First name.
  • Last name.
  • Date of birth (MM/DD/YYYY).
  • Last 4 digits of your United States Social Security Number (SSN).
    • If you do not have an SSN, please leave the field blank.


4. You know your password and need to change it.



Don't know your Andrews ID number?

Contact Academic Records for assistance.
Phone: 269-471-3375