Client Services

What we do...

  • We are first point of contact for all Andrews University faculty, staff, student and alumni technology support requests
  • We support all university-owned computers in offices, labs, and classrooms
  • Leverage automation tools to rapidly deploy needed changes to desktop workstations
  • Support many departmental servers and applications


  • Maintaining administrative, support and faculty/staff computers, including both desktop, laptops and mobile devices. This includes hardware and software support and software installation/configuration for institutional computers.
  • For help with departmental equipment problems, submit a work order or email
  • Need assistance connecting personal devices to the campus network?  The ITS Service Desk, located in the Andrews University Bookstore is aimed primarily at connecting students (faculty/staff are welcome) to Andrews University online resources.

Tech Support Services & Operations

For convenient technical support and self-help information, visit the ITS Contact Center page or click on the logo below:

Tech News