Client Services

What we do...

• We are first point of contact for all Andrews University faculty, staff, student and alumni technology support requests
• We support all university-owned computers in offices, labs, and classrooms
• Leverage automation tools to rapidly deploy needed changes to institutional computing devices
• Support approved departmental servers and applications
• Administer, maintain and support institutional computing devices such as desktops, laptops and mobile devices. This may include hardware and software installation and configuration.

Services & Operations

Technology Support Services
For help with University equipment problems, submit a work order or email helpdesk@andrews.edu.
Need assistance connecting personal devices to the campus resources?  The ITS Service Desk, located in the Andrews University Bookstore is aimed primarily at assisting students (faculty/staff are also welcome) to Andrews University online resources.

For convenient self-help information to common problems, visit the ITS Contact Center page or click on the logo below:

Operations

• Technology support for campus/institutional computing devices
• Centralized Printer/Copier Management
• Computer Deployment & Lifecycle Management
• Windows domain access control
• Contact Center
• Digital Signage

Tech News

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