Client Services

We are first point of contact for all Andrews University faculty, staff, student and alumni support requests
We support all university-owned computers in offices, labs, and classrooms
Leverage automation tools to rapidly deploy needed changes to desktop workstations
Support many departmental servers and applications

Responsibilites:

Maintaining administrative, support and faculty/staff computers, including both desktop, laptops and mobile devices. This includes hardware and software support and software installation/configuration for institutional computers.
For help with departmental equipment problems, submit a work order or email helpdesk@andrews.edu.
Need assistance in connecting personal devices to the campus network? The ITS Service Desk, located in the Andrews University Bookstore is aimed primarily at connecting students (faculty/staff are welcome) to Andrews University online resources.

For convenient technical support and self-help services, visit the ITS Contact Center page or click on the logo below:

Additional services we provide: