Client Services

What we do...

  • We are first point of contact for all Andrews University faculty, staff, student and alumni technology support requests
  • We support all university-owned computers in offices, labs, and classrooms
  • Leverage automation tools to rapidly deploy needed changes to institutional computing devices
  • Support approved departmental servers and applications
  • Administer, maintain and support institutional computing devices such as desktops, laptops and mobile devices. This may include hardware and software installation and configuration.

Services & Operations

Technology Support Services
For help with University equipment problems, create a ticket or email
Need assistance connecting personal devices to campus resources?  The ITS Help Desk, located in the Information Services building, room 113 is aimed primarily at assisting students, faculty, and staff to connect to Andrews University online resources.

For convenient self-help information to common problems, visit the ITS Contact Center page or click on the logo below: