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DLIT - Stu SDEIP Helpdesk Asst

Job Classification


Position summary

We seek student helpdesk assistants in the department of Digital Learning and Instructional Technology to provide phone and email support for LearningHub (powered by Moodle) and other educational technology tools provided for Andrews University faculty, staff, and students. 

We seek an individual who will dedicate their skills and talents to daily operations, improving support, process, and procedures. We expect strong customer service skills and a willingness to go the extra mile. There may be times that duties preformed may be of sensitive and confidential nature, thus the utmost confidentiality will be required. 

Currently we need someone to work primarily mornings.

Qualifications summary

Duties and responsibilities

Supervisory responsibilities



Technical competencies

Interpersonal interactions

Physical demands

Must be able to focus on a computer screen for length of time

Work environment

The DLiT office is a semi-open space with moderate noise. Customers come and go, receiving assistance from multiple team members. Multiple meetings with customers may occur in a semi-open space at the same time.