Systems & Operations — Andrews University
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Pillar 1.2

Student & Employee Lifecycle Integration

Focus: data and workflow — seamless coordination from onboarding through offboarding. Goal: Seamless, efficient, and transparent student & employee journeys.

Data Governance

  • Work toward an integrated, optimized data governance maturity model
  • Standards & process committee
  • Centralized routing for process-improvement ideas, across the full data life cycle

Process Standards → Full Automation

  • Knowledgebase and process library / repository initiative
  • Ticketing system / dashboard of tasks
  • Process survey and checklist exploration
  • Documentation Initiative initiative

Employee Journey

  • Review and update employee onboarding through offboarding

Student Journey

  • First-Year Experience & orientation (Undergraduate Dean)
  • Focused review for key populations: guest student registration (current IOC project), transfer students
  • Coordinated academic support across all levels and audiences
  • Feedback tools: exit interviews and surveys
June 2026 Update
  • Academic Integration Implementation underway with a cross-functional team spanning Academic, Finance, Human Resources, and IT
  • Resource documents published: Process Inventory for Department Change and the Academic Administration View