Systems & Operations — Andrews University
Active Work

Initiatives.

Every named project and initiative currently underway across the four pillars, grouped by pillar so you can trace each one back to its goal. See the Master Plan for the full framework behind them.

1.1 One-Stop Services View pillar →
Initiative

Customer Service Taskforce

Initiative

Documentation Initiative

Initiative

First-Stop Checklist (SEC project)

Current IOC project

Portal for students, staff & faculty

Planning

Banner Self-Service roadmap & implementation plan

Exploration

AI / chatbot tools

1.2 Lifecycle Integration View pillar →
Committee

Standards & process committee

Initiative

Knowledgebase & process library

Initiative

Ticketing system / dashboard of tasks

Exploration

Process survey & checklist

Current IOC project

Guest student registration review

Active · Jun 2026

Academic Integration Implementation

1.3 Systems & Technology View pillar →
Current IOC project

Flexibility taskforce & student revamp

Current IOC project

Tuition standardization

Current IOC project

Electronic record retention

Initiative

Strategic / operational plan

Current IOC project

Course Dog — centralized scheduling

Current IOC project

Document management

Current AOC project

Attendance

Current AOC project

Anthology — assessment, co-curricular, career, retention

Active · Jun 2026

CRM implementation

Active · Jun 2026

CMMS implementation (Maintenance Management)

1.4 Governance & Structure View pillar →
Initiative

Committee tree streamlining

Initiative

Job titles & functional roles review

Initiative

Policy library

Initiative

Process management framework

Active · Jun 2026

2026–2027 Policy Implementation plan