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Human Resources
Frequently Asked Questions
We have created this page to help you find the answers to some of the most common questions we receive in the Benefits Area of the Department of Human Resources. We hope that you'll find these helpful!
Medical Plan
Q: What does "in-network" mean?
| A: An in-network provider is a physician, facility, or other provider that has agreed to supply covered services to their members. When a Covered Person uses an in-network provider, that Covered Person will receive a higher payment from the Plan than when an out-of-network provider is used. |
Q: What does "out-of-network" mean?
| A: An out-of-network provider is a physician, facility, or other provider that has not contracted with the selected medical plan. Covered Persons are responsible for charges over the fee schedule amount when an out-of-network provider is used. |
Q: How do I locate an in-network provider?
| A1: A listing of the in-network/preferred providers is
available through your Plan Administrator - PhysiciansCare (ASR
Corporation). Call 1-800-968-2449 and ask for the
listing. A2: Use the Provider Directory online at www.physicianscare.com or www.chanetwork.com and www.multiplan.com for nationwide access. |
Q: What if I have received a bill from a provider and I think it should be paid?
| A: First, call PhysiciansCare (ASR Corporation) directly at 1.800.968.2449. If after you have spoken to PhysiciansCare you are still concerned and have questions, please call the Benefits Assistant and she will research your case further. Please be aware that there is no quick fix to insurance problems, but most things can be adjusted or solved, so your patience is appreciated. |
Q: What if I have a question about my health benefits?
| A: Call PhysiciansCare (ASR) directly at 1.800.968.2449. |
Q: What if I am concerned about a letter I received from PhysiciansCare (ASR)?
| A: Call PhysiciansCare (ASR) directly at 1.800.968.2449. |
Vision
Q: How will I get reimbursement for my lenses or glasses?
|
Miscellaneous
Q: What if I need to change my benefit plan?
| A: Benefit plans can only be changed at two times: (1) a qualifying event, or (2) during the annual open enrollment period. |
Q: What is a qualifying event?
| A: A qualifying event is a significant change in your personal or family status. Examples of such events are marriage, divorce, birth of a child, graduation of a child, etc. |
Q: Who can I email to ask further questions?
| A: Email us at our department email address: benefits@andrews.edu |
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