Advanced Connections

Advanced Connections^TM is a nationally-recognized professional development program designed specifically for university staff, administration, and faculty. It focuses on advanced service skills, teamwork, and problem prevention to enhance institutional and individual service excellence.

• Advanced Connections^TM is not a remedial program - it contains "advanced" concepts designed to take Service Excellence to a higher level. It is about how we work together in teams as partners to accomplish shared missions and what our service standards governing these interactions should be. Its focus is primarily on institutional issues rather than "teaching people to be nice."
• Advanced Connections^TM is not training - it is a professional development program that stresses participation through discussion focused on values and strategies. It does not "teach" customer service, it explores the critical role of individuals and teams in order to achieve service excellence and why Service Excellence is important.
• Advanced Connections^TM is not an end-all. It is the cornerstone of a larger initiative which will involve follow-up activities.

Advanced Connections has begun! Our mission statement here at Andrews University is built on "generous service", and we are intent on improving the quality of services to our students. This is the purpose of these customer service training sessions: to spread and cultivate a culture that says we are here to serve, to exceed the customer's expectations.

Please R.S.V.P. training@andrews.edu to confirm your attendance.