Frequently Asked Questions

What is Rave Alert?

Andrews University has partnered with Rave Mobile Safety to offer an emergency notification system, Rave Alert, capable of sending users text, voice and email messages.

What type of messages will I receive?

Andrews University will only send you messages related to emergencies. You will never receive advertisements and your information is never provided to advertisers.

Who can subscribe/use the service?

Any student, staff or faculty member of Andrews University can subscribe to the Rave Alert service.

What is my username?

Your username should be your Andrews University email address (without the @andrews.edu) and your password is your Andrews University username password.

What mobile phone carriers are supported?

All U.S. mobile carriers are supported.

What if my cell phone number changes?

If your mobile number ever changes, please login to the website and update your contact details.

What if my cell phone provider changes?

If you keep the same mobile number, and simply change cell phone provider, you do not have to change anything. However, it may take several weeks for your mobile provider to update the Rave Alert system. During that time it is possible that you will not be able to receive messages unless you login to update your carrier information.

Will I receive advertisements or text messaging SPAM?

No, never. We respect your privacy and you will never receive anything besides official Andrews University communications.

Who do I contact for assistance?

If you need assistance, please contact safety@andrews.edu.

How will I identify incoming text messages from AU Alert?

You will be sent messages from what are known as short codes. The messages will come from either 67283 or 226787. We encourage you to save these numbers into your phone so you will recognize them when messages are sent. Some smaller carriers do not support short code messaging. For these carriers, you will receive messages from @getrave.com.

How do I stop getting messages?

To stop getting messages, you may login to the getrave.com site and remove your number, or text the word "STOP" to 67283.