Got a New Phone?

Step 1

Sign into a Duo protected service, such as "MyAccount".

 

Step 2

Wait! Do nothing for a few moments and let the Duo Push time out.

 

Step 3

Choose "I got a new phone" when the message appears.

Step 4

Select the option to receive a link to your SMS texts.

Step 5

Go to your text messages in your phone and click the link from Duo.

Step 6

You will be prompted to install the Duo Mobile app. Select "Open Duo Mobile" once the app is installed.

Step 7

The link from Duo should register your new device to the system.

Step 8

Continue the authentication process as usual.

For more help with setting up the Duo Mobile app, see our guide, here.
 

For more information, visit the Frequently Asked Questions (FAQ) page.

 

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