Getting Started with Duo |

These steps must be completed from a desktop or laptop computer and have your mobile device with you.
Non-smartphone users including those with without mobile devices, please contact the ITS Helpdesk.

Step 1

On your mobile device, download and install the Duo Mobile app.

Step 2

If you aren't already using one, enable a screen lock on your mobile device.
Screen locks may include a PIN, pattern swipe, fingerprint, facial recognition, etc.

Step 3

On your computer's web browser, go to vault.andrews.edu and sign-in to My Account with your Andrews username and password.

Step 4

When the Duo security screen appears, select Start setup.

Step 5

Select your device. Mobile phone is recommended.
Select Continue when ready.

Step 6

Enter your phone number.

Step 7

Choose your smartphone.

Step 8

If you haven't already, download the Duo Mobile app from your respective app store to your smartphone, then select I have Duo Mobile installed.

Step 9

Using the Duo Mobile app, hold your phone up to the computer screen and scan the QR code.
[Watch a short video on how this works]
NOTE: You must allow the Duo Mobile app to use your device's camera.
When you see the green check mark, select Continue.

Step 10

Sign-in.

Step 11

Choose your authentication method, either Send Me a Push or Enter a Passcode.

To enter a passcode, you must first generate the passcode on your smartphone or tablet by tapping the "key" icon.
You may also select Remember me for 1 day to not have Duo authenticate you for 24 hours. See more info on this.

Step 12

If you selected Send Me a Push, use the Duo Mobile app to "Approve" that you are really you.

You have COMPLETED the two-factor setup process.

For more information, visit the Frequently Asked Questions (FAQ) page.

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