Technology Helpdesk

For technical help:
or call the Computer Support Line at 269-471-6016

The Technology Helpdesk operates the Computer Support Line call center and is responsible for providing technical assistance to students, faculty and staff. "The Helpdesk" is staffed mostly by student computer technicians and offers the following services:

  • Andrews username and password troubleshooting, including password reset and access issues
  • Basic (limited) troubleshooting of personal and University-issued computers and mobile devices
  • Basic (limited) troubleshooting to connect to University email systems
  • Basic (limited) troubleshooting for Andrews University Apartments modem and network connectivity
  • A liaison to School of Distance Education & International Partnerships and Griggs International Academy online support

Hours of Phone Operation

2018 Holiday Hours:
Dec 17 - Dec 21   •   10:00am - 12:00pm & 1:00pm - 3:00pm
Dec 24 - Jan 1, 2019   •   Closed
Jan 2 - Jan 4, 2019   •   10:00am - 12:00pm & 1:00pm - 3:00pm

Saturdays and Sundays   •   Closed
For tech help, please email

Hours may vary during semester breaks and University holidays.

Monday–Thursday 9:00am - 12:00pm (Eastern)
  1:00pm - 4:00pm (Eastern)
Friday 9:00am - 12:00pm (Eastern)
Saturday and Sunday Closed



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