The Technology Helpdesk operates the Computer Support Line call center and is responsible for providing technical assistance to students, faculty and staff. "The Helpdesk" is staffed mostly by student computer technicians and offers the following services:
Andrews username and password troubleshooting, including password reset and access issues
Basic (limited) troubleshooting of personal and University-issued computers and mobile devices
Basic (limited) troubleshooting to connect to University email systems
Basic (limited) troubleshooting for Andrews University Apartments modem and network connectivity
A liaison to School of Distance Education & International Partnerships and Griggs International Academy online support
Hours of Phone Operation
SERVICE DISRUPTIONS DUE TO COVID-19
Since March 23, the University has transitioned to remote working and online classes. Students and employees have been encouraged to study and work from home during this period. Visit the Andrews University COVID-19 web resource for more information.
Faculty and Staff are encouraged to open a work order directly at helpdesk.andrews.edu.
For common issues related to email and working from home, please check information and how-to guides found at andrews.edu/itscc.
For all others, we recommend contacting us by emailing firstname.lastname@example.org. Please leave a voicemail. A live operator may not be available to answer your call; however, we do our best to check and respond to messages within the hour during the following times:
Monday -Thursday 9am-12noon & 1-4pm
Please proivde your Andrews University ID# and as much detail as possible when leaving a voicemail or email. If you require assistance with LearningHub, please contact DLIT at 269-471-3960 or email@example.com.
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