Phone: (269) 471-6016
Fax: (269) 471-6900
NEED TECH HELP?: Visit the Service Desk @ the AU Bookstore
Andrews University
Berrien Springs, MI
49104-0880
 

ITS Contact Center

March 30, 2017 -- Apple has released the latest update for iOS (10.3) and macOS Sierra (10.12.4). These updates have enabled iOS and macOS Sierra devices to once again connect to the au-secure wifi network.  Your device must first be updated to the latest operating systems: iOS 10.3 (or higher) for iPhones/iPads and macOS Sierra 10.12.4 (or higher) for Macs.

See the Connecting to au-secure page on how to connect your device to au-secure wifi network.


Contact Us:
  helpdesk@andrews.edu
  Chat with an ITSCC Tech  SUMMER HOURS: M-Th 10 am–12 pm & 1 pm–3 pm; Fri 10 am–12 pm EDT
  Visit the Service Desk @ the Bookstore
  269-471-6016  SUMMER HOURS: M–Th 10am–12 pm & 1 pm–3 pm; Fri 10 am–12 pm EDT
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GENERAL RESOURCES

Need an Andrews username? Activate your username here!
Forgot your password? Reset your password here!
Connect to WiFi au-secure   |   au-guest
Academic Software Downloads Software at discounted academic prices for eligible Andrews students and employees can be found at andrews.onthehub.com.
Need help with your download? Visit the OnTheHub Help Page
University Apartments Tech Help Live in the Andrews University Apartments?
Getting online at Beechwood, Maplewood & Garland apartments
Residence Halls Tech Help Live in the residence halls?
Getting online at Burman, Damazo, Lamson & Meier Halls
Connect to Email Students  |  Faculty & Staff   |  Alumni
ID Cards Visit the Office of Academic Records online resource for more information.
Setup Academic Proxy Need to give others access to your school records?  Go to the Manage Proxies page in Vault >>>.
Andrews username & password is required.
Online Payments with TouchNet® PAY NOW:    [I am a student]    [I am an authorized user]
•   Payment Options
•   Frequently Asked Questions
•   Learn to use TouchNet®
Learning Hub
(also known as Moodle)
•   Operated by the School of Distance Education & International Partnerships
•   To sign in, go to learninghub.andrews.edu
•   Learning Hub Support Center: www.andrews.edu/dlithelpdesk
James White Library Resources Visit the James White Library FAQ Page
How do I get access to James White Library Databases

GENERAL SERVICES

Computer Support Line For tech help or to report tech issues, call 269-471-6016
Operated by the ITS Technology Helpdesk
Service Desk Walk-in tech help Need tech help with your device? Come visit us at the Andrews Bookstore!
Services We Offer
Computer Labs Information on general-use computer labs on the Andrews University main campus.
Technology purchases? For technology products and accessories, please stop by the Bookstore or visit www.andrews.edu/bookstore.
Looking for used tech? Visit our AU eBay store front >>>
On-campus patrons: If you wish to purchase an item from our eBay store, please send an email to itssales@andrews.edu to avoid unncessary fees.  Include your name, AUID and the 12-digit eBay item number to better process your request.
For more information, contact itssales@andrews.edu.

SUPPORT FOR FACULTY & STAFF

Need technical help?   Submit a Work Order
Who is my building technician?
Managing Spam Email Information for the NEW Quaratine Summary emails by Google
AU Website Support AU website issues and requests are handled by the Division of Integrated Marketing & Communication (IMC). Visit the Support Page for more information.
Banner® by Ellucian For access to Banner services, first submit an Administrative Computing Request Form.
For training and questions, contact your Banner Support Specialist or visit the Administrative Systems online resource for information related to this topic.
"Redwood" Reporting Terminal Submit an Administrative Computing Request Form first.
To install the Redwood terminal, submit a work order.
For training, contact your Banner Support Specialist.
Printer/Copier Services For service, contact Adams Remco at: 800-275-4420.
For supplies, contact Adams Remco at: 800-922-2612.
Please have the device's ARI# ready (silver tag).
More information on Printing Services.
The G drive
and other network resources
How do I get access?
Classroom Technology Support Tech help for projectors, projection screens and Smart Classrooms.
Email telecom@andrews.edu or call 269-471-3489
Telephone Services & Installation Submit a Work Order >>>
Network Data Line Installation Submit a Work Order >>>
Wifi Event Codes For extended wifi access for campus guests and visitors during organized conferences and other events on campus, event organizers should contact your ITS technician or the ITS Helpdesk for assistance.
Virtual Private Network (VPN) Are you off-campus?
Connect via VPN to access campus network resources while off-campus.

 

 
Andrews University is a Seventh-day Adventist institution of higher education
Phone: 1-800-253-2874   E-mail: enroll@andrews.edu
Copyright © 2017 Andrews University
Berrien Springs, Michigan 49104