Phone: (269) 471-6016
Fax: (269) 471-6900
NEED TECH HELP?: Visit the Service Desk @ the AU Bookstore
Andrews University
Berrien Springs, MI
49104-0880
 

ITS Contact Center


Contact Us:
  helpdesk@andrews.edu
  Chat with an ITSCC Tech  Hours: M-Th 9am-4pm; Fri 9am-12pm EDT
  Visit the Service Desk @ the Bookstore
  269-471-6016  Hours: M-Th 9am-4pm; Fri 9am-12pm EDT
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[General Resources]   [General Services]   [Departmental Support for Faculty & Staff]

GENERAL RESOURCES

Need an Andrews username? Activate your username here!
Forgot your password? Reset your password here!
Connect to AU WiFi au-secure   |   au-guest
Academic Software Downloads Software at academic discounted prices for eligible Andrews students and employees can be found at andrews.onthehub.com.
Need help with your download?  Visit the OnTheHub Help Page
AU Apartments Tech Help Live in the AU Apartments?
Getting online at Beechwood, Maplewood & Garland apartments.
Residence Halls Tech Help Live in the dorms?
Getting online at Burman, Damazo, Lamson & Meier Halls.
Connect to E-mail Students  |  Faculty & Staff   |  Alumni
ID Cards Visit the Office of Academic Records online resource for more information.
Setup Academic Proxy Need to give others access to your school records?  Go to the Manage Proxies page in Vault >>>.
Andrews username & password is required.
Online Payments with TouchNet® PAY NOW:    [I am a student]    [I am an authorized user]
•   Payment Options
•   Frequently Asked Questions
•   Learn to use TouchNet®
Learning Hub
(also known as Moodle)
•   Operated by the School of Distance Education
•   To sign in, go to learninghub.andrews.edu
•   Learning Hub Support Center: www.andrews.edu/dlithelpdesk
James White Library Resources Visit the James White Library FAQ Page
How do I get access to James White Library Databases

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GENERAL SERVICES

Computer Support Line For tech help or to report tech issues, call 269-471-6016
Operated by the ITS Technology Helpdesk
Service Desk
Walk-in tech help
Need tech help with your device?  Come visit us at the Andrews Bookstore!
Services We Offer
Computer Labs Information on general use computer labs on the AU main campus.
Technology purchases? For technology products & accessories please stop by the AU Bookstore or visit www.andrews.edu/bookstore.
Looking for used tech? Visit our AU eBay store front >>>
On campus patrons: If you wish to purchase an item from our eBay store, please send an email to itssales@andrews.edu to avoid unncessary fees.  Include your name, AUID and the 12-digit eBay item number to better process your request.
For more information, contact itssales@andrews.edu.

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DEPARTMENTAL SUPPORT FOR FACULTY & STAFF

Need technical help?   Submit a Work Order
Who is my building technician?
Managing Spam Email Information for the NEW Quaratine Summary emails by Google
AU Website Support AU website issues and requests are handled by the Department of Integrated Marketing & Communication (IMC). Visit the Support Page for more information.
Banner® by Ellucian For access to Banner services, submit an Administrative Computing Request Form first.
For training and questions, contact your Banner Support Specialist or visit the Administrative Systems online resource for information related to this topic.
"Redwood" Reporting Terminal Submit an Administrative Computing Request Form first.
To install the Redwood terminal, submit a work order.
For training, contact your Banner Support Specialist.
Printer/Copier Services For service, contact Adams Remco at: 800-275-4420.
For supplies, contact Adams Remco at: 800-922-2612.
Please have the device's ARI# ready (silver tag).
More information on Printing Services.
The G drive
and other network resources
How do I get access?
Classroom Technology Support Tech help for projectors, projection screens and Smart Classrooms.
Email telecom@andrews.edu or call 269-471-3489
Telephone Services & Installation Submit a Work Order >>>
Network Data Line Installation Submit a Work Order >>>
Wifi Event Codes For extended wifi access for campus guests and visitors during organized conferences and other events on campus, event organizers should contact your ITS technician or the ITS Helpdesk for assistance.
Virtual Private Network (VPN) Are you off-campus?
Connect via VPN to access campus network resources while off-campus.

 

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Andrews University is a Seventh-day Adventist institution of higher education
Phone: 1-800-253-2874   E-mail: enroll@andrews.edu
Copyright © 2017 Andrews University
Berrien Springs, Michigan 49104