Wiki

Table of Contents

• Academic Records Inquiry Process
• First Destination Survey
• home
• Andrews ID Cards
• Andrews On the Hub
• Andrews University Email Systems Overview
• Andrews University Website
• AU & ME Alumni Web Site
• AU Gmail
• Banner
• Cable TV & Phone Services
• Centralized Printer Management
• Connecting to the AU Network in Residence Halls
• Contact Center Duties & Responsibilities
• Customer Service Protocols
• EndNote
• Griggs International Academy & D2L
• How to Connect to Wifi at Andrews University
• Internal Contact Information
• Introduction
• ITS Contact Center Hours of Operation
• ITS Departments & Their Functions
• ITSCC Software Tools & Utilities
• Learning Hub
• Live!Zilla
• Managing Email in the Helpdesk Inbox
• Managing Spam Email at Andrews
• Managing the Computer Support Line
• Printer Charges in Computer Labs
• Registering a MAC Address
• Rules of Conduct
• Self-Service Providers
• Seminary Preaching Lab
• Setting Up Proxy Access
• SMC Modem Device Setup and Installation (University Apartments)
• The Campus Network
• Troubleshooting Connecting to au-secure
• Troubleshooting Duo & Two-Factor Authentication
• University Apartments Addresses
• Upload a Profile Photo to preVue
• User Account Issues
• Using the Work Order System
• Wireless Access at Andrews University
• ITS Building Technicians
• Pay Online with TouchNet
• space.template.Info_Guide_Test
• Welcome to the Andrews University ITS Contact Center Wiki