Online Exam Information

How do I request an exam?

• ALL students taking online courses request exams by completing the exam request form in their course space - even if living in Berrien Springs.
• Log in to your course at learninghub.andrews.edu
• Find the exam request link, which should be in the module you have just completed, or the very next one.  Click on the Exam Request link (see example below).
  
  

• Fill out the form. Make sure the Andrews ID number, proctor’s e-mail and name are correct before submitting.
• If you are living in Berrien Springs, click the button to select Berrien as the testing location.  As you will take the exam at the School of Distance Education, the proctor is filled in for you. CAUTION!  If you will be away from Berrien during the weeks when you need to take an exam, then do NOT select Berrien, as you will need to arrange for a proctor in the country and city you will be when taking the exam.

When can I request an exam?

For self-paced online courses, request the next exam as soon as you have submitted all assignments preceding the exam request link.  Be prepared to take the exam within two weeks.

For interactive online courses, the course lists a date by which you need to send in the request for each exam.  Be prepared to take the exam by the deadline stated in the course.

Who can proctor my exam?

• If you live near Andrews University, come to the School of Distance Education to take exams.  Exams will not be released to proctors with addresses within 25 miles of Andrews University.  Call (269) 471-6566 or email sdeexams@andrews.edu to schedule an exam during office hours. Most of the year, you can schedule an exam any time 8:00-3:30pm Mon - Thu, or 8:00-10:30am Fridays. During peak periods (April, August, December), specific exam sessions are scheduled.  You must have your Photo ID to take the exam.
• If you live at or near a school, college, or university, arrange to use their testing center or request the registrar to be your exam supervisor/proctor.
• If you live far from a school, contact a teacher, church officer, or other professional to proctor your exam(s).  No relative, fellow student, or fiance(e) is acceptable as a proctor, regardless of qualifications.
• It is your responsibility to check with the proctor to ensure that the testing site will have a computer with high-speed Internet access.

How long does it take to get my exam?

If you have not received an e-mail confirming your exam release within 2-3 business days, call (269) 471-6566 or email sdeexams@andrews.edu to check if the request was received. 

How do I take my exam?

• It is your responsibility to arrange the time and place to take the exam in the presence of your proctor before the exam deadline.
• Present a photo ID if the proctor does not know you personally.
• Log in to learninghub.andrews.edu
• Select the course you are taking the exam in.
• Click on the exam link which is in the module directly below the exam request form you filled in (e.g. Midterm exam in Module 9). 
• Click Attempt Quiz
• Click Start Quiz
• Your Proctor will now enter the password and click Start.
• Note how much time you have, and what materials are allowed, if any. 
• Save often and pace yourself to finish within the allotted time. 

I lost power or an exam closed before I was done. What do I do?

If the exam time has not expired you can go back into the exam and continue taking it.  Your work will be saved up to the last item saved.  If the time has expired, call (269) 471-6566, or email sdeexams@andrews.edu to have the exam reset. An expired exam cannot be reopened to finish. It must be retaken.

I have completed and submitted the exam. How long will it take to grade?

Griggs aims for a one week turn-around time for grading.  If it has been longer than a week and you do not see the grade on Moodle, please first contact the instructor.

I see an F for the semester exam grade. Does this mean I failed the course?

Not necessarily.  You see grades for each assignment and exam in your course space.  If the course allows you to take an alternate exam when an exam is failed, your final grade will not be released until you have retaken the exam (within 6 weeks), or 6 weeks have passed since the exam was graded.

I think I failed an exam. What can I do?

Reread your syllabus to see if this course allows alternate exams. Review the Alternate Exam Policy within this course syllabus then. While graded exams cannot be reviewed, instructors can advise on what to focus on in further study, based on where you scored poorly. So feel free to ask your instructor for feedback on how to better prepare for the alternate exam, if you have this option and choose to take it.

If your course does not include the option to retake an exam, if you did well on your assignments and projects, your final grade may still be a passing grade.  If you need to earn a higher grade, you may pay for and complete the same course to replace the low grade on your transcript.

What do I do to retake an exam?

• If you are eligible to retake an exam, fill in the same exam request form, checking the option to request an alternate exam.
• There is a $50 fee for an alternate exam. Follow payment instructions on the exam request form in your course space.
• Once notified of the exam release, arrange with your proctor to take the alternate exam promptly.  An alternate must be taken before the course end date or six weeks from the date the failed exam was taken, whichever comes first.

What are my options for credit by exam without taking a class?

Learn more about departmental challenge exams
Learn more about standardized exam options