Online Exam Information
Where is the Distance Testing Center?
Who are acceptable proctors?
Proctors must have academic responsibility in a university, college, school or workplace continuing education setting. They must be able to proctor at their place of work, and be prepared to observe the student throughout the exam session. Acceptable proctors include:
- University, community, and technical college professors
- University and college deans or designees
- Student services workers, advisers, counselors, and related staff
- Public librarians in a supervisory position
- K-12 school registrars, counselors, or librarians in a supervisory position
- University, college, school, military or workplace testing centers
- If you live at or near the Berrien Springs, Michigan campus, exams must be taken in the School of Distance Education.
- If there is no academic testing facility within an hour’s travel from your location, contact the Testing Coordinator for assistance in proctoring arrangements.
Who are unacceptable proctors?
- No family members, fiance(e)s, or friends
- No tutors, teaching assistants, coaches, or fellow students
- No work colleagues who are not testing personnel
- No pastors or other church personnel
How do I request an exam?
- ALL students taking online courses request exams by completing the exam request form in their course space - even if living in Berrien Springs.
- Log in to your course at learninghub.andrews.edu
Find the exam request link, which should be in the module you have just completed, or the very next one. Click on the Exam Request link (see example below).
Fill out the form. Make sure the Andrews ID number, proctor’s e-mail and name are correct before submitting.
When should I request an exam?
Request exams two weeks before the last date you can take an exam.
For self-paced online courses, request the next exam as soon as you have submitted all assignments preceding the exam request link. Be prepared to take the exam within one week.
For interactive online courses, the course lists a date by which you need to send in the request for each exam. Be prepared to take the exam by the deadline stated in the course.
How long does it take to get my exam?
If you have not received an e-mail confirming your exam release within 2-3 business days, call (269) 471-6566 or email firstname.lastname@example.org to check if the request was received.
How do I take my exam?
I lost access during an exam session. What do I do?
If the exam time has not expired you can go back into the exam and continue taking it. Your work will be saved up to the last item saved. If the time has expired, call (269) 471-6566, or email email@example.com to have the exam reset. An expired exam cannot be reopened to finish. It must be retaken.
I have completed and submitted the exam. How long will it take to grade?
If you do not see the grade for an exam within a week, first contact the instructor listed in your course space. If no reply in two days, forward that email to firstname.lastname@example.org for help.
I see an F for an exam grade. Have I failed the course?
Not necessarily. The final grade is weighted as explained in the syllabus. Grades are accessed through your University Academic Record, linked on your IVUE page.
If you need to earn a higher grade, contact your instructor to discuss options first. You may also repeat the course to replace the low grade on your transcript.