Online Exam Information

When can I request an exam?

• For self-paced online courses, request the next exam as soon as you have submitted all assignments preceding the exam request link.  Be prepared to take the exam within two weeks.
• For interactive online courses, the course lists a date by which you need to send in the request for each exam.  Be prepared to take the exam by the deadline stated in the course.

How do I request an exam?

• Log in to your course in http://learninghub.andrews.edu
• Find the exam request link, which should be in the module you have just completed, or the very next one.  Click on the Exam Request link (see example below).
  
  

• Fill out the form. Make sure the Andrews ID number, proctor’s e-mail and name are correct before submitting.

Who can proctor my exam?

• If you live near Andrews University, come to the School of Distance education to take exams.  Exams will not be released to proctors with addresses within 25 miles of Andrews University.
• If you live at or near a school, college, or university, arrange to use their testing center or request the registrar to be your testing proctor.
• If you live away from a school, select and contact a teacher, church officer, or other professional to proctor your exam(s).  No relative, fellow student, or fiance(e) is acceptable as a proctor, regardless of qualifications.
• It is your responsibility to check with the proctor that he testing site will have a computer available with high-speed Internet access.

How long does it take to get my exam?

If you have not received an e-mail confirming your exam release within 2-3 business days, call 269.471.6566 or email sdeexams@andrews.edu to check the request was received. 

How do I take my exam?

• It is your responsibility to arrange the time and place to take the exam before your deadline, in the presence of your proctor.
• Present a photo ID if the proctor does not know you personally.
• Log in to learninghub.andrews.edu
• Select the course you are taking the exam in.
• Click on the exam link which is in the module directly below the exam request form you filled in (e.g. Midterm exam in Module 9). 
• Click Attempt Quiz
• Click Start Quiz
• Your Proctor will now enter the password and click Start.
• Note how much time you have, and what materials are allowed, if any. 
• Save often and pace yourself to finish within the time allowed. 

I lost power or was kicked out of the exam.  What do I do?

If the exam time has not expired you can go back into the exam and continue taking it.  You work will be saved up to the last item saved.  If the time has expired, call 269 471 6566, or email sdeexams@andrews.edu to have the exam reset. An expired exam cannot be reopened to finish. It must be retaken.

I have completed and submitted the exam. How long will it take to grade?

Griggs aims for a one week turn-around time for grading.  If it has been longer than a week and you do not see the grade on Moodle, please first contact the instructor.

I see an F for the semester exam grade.  Does this mean I failed the course?

Not necessarily.  You see grades for each assignment and exam in your course space.  If the course allows you to take an alternate exam when an exam is failed, your final grade will not be released until you have retaken the exam (within 6 weeks), or 6 weeks have passed since the exam was graded.

I think I failed an exam. What can I do?

Reread the exam policy in your syllabus. If you are taking a self-paced online course, you have the option to take one alternate exam currently. If you choose this option, contact your instructor for feedback on how to better prepare.  For most online courses, graded exams cannot be reviewed, but instructors can advise on what to focus on in further study based on where you scored poorly.

What do I do to retake an exam?

• If you are eligible to retake an exam, fill in the same exam request form, checking the option to request an alternate exam.
• There is a $50 fee for an alternate exam. Follow payment instructions on the exam request form in your course space.
• Once notified of the exam release, arrange with your proctor to take the alternate exam promptly.  An alternate must be taken before the course end date or six weeks from the date the failed exam was taken, whichever comes first.