Andrews University Terms and Conditions -One Card Platform

Andrews University contracts with Touchnet for use of OneCard platform for tracking and processing certain on-campus financial transactions and declining balance accounts associated with use of the Andrews University ID card. Use of this platform allows your Andrews ID to be used to make purchases at certain approved locations on campus including Dining Services and the Bookstore.

The OneCard platform will also be used to facilitate the use of the employee id card for departmental charging at approved locations.
Currently Supported OneCard Functions:

	Eligible Population	Eligible for Refund	Add Value Via
AU Dorm Meal Plan	S	N	SA, DS
AU Café	S	Y	SA, CC, DS
AU Bookstore Account	S	Y	SA
University Schools Meal Plans	K12, S	Y	OL, DS
Café Cards	E, G	Y	OL, DS
AU Flex Account	S, E	Y	OL
Departmental Charges	E	N	n/a

S=Student, E=Employee
K12 S= Acad/Elem Student
G=Guest
SA=Student Account through SFS
OL =Online CC payment
DS=Cash/Checks at Dining Service Offices

To increase values on Eligible declining OneCard balances, you may use your credit card at the Touchnet OneWeb. https://secure.touchnet.net/C20366_oneweb/

Certain Dining service balances can be increased using Cash or Check at the Dining Service Offices during normal business hours.

AU Flex Account:

The One Card platform allows currently enrolled students and currently employed faculty, staff and administrators to maintain a stored value account similar to a pre-paid debit card by purchasing AU Flex Dollars. These dollars can be accessed through use of the AU ID card for purchases at approved locations on campus.

This account is a record of money you deposited with Andrews University and available to you for purchasing products or services on campus wherever AU Flex dollars are accepted.

There are no transaction fees associated with the use of these dollars.

Maximum balance for any declining balance not including Dorm Meal Plan is $1200

Currently Approved Use sites for Employee Flex usage:

All Dining Service Locations
Bookstore

REFUNDS OF ELIGIBLE BALANCES:

All OneCard Balances eligible for refunds will be refunded to the student/employee AU account and will be applied against any amounts owing to the University. NO CASH REFUNDS will be given. Refunding specifics for various OneCard accounts are as follows:

AU DORM MEAL PLAN: Not eligible for refunding.
AU CAFÉ ACCOUNT: Automatically Refunded to student account at end of fall or spring terms if student is not enrolled by drop add of the subsequent term. All Café accounts will be closed and refunded at the end of Summer term. Individual Refunds will be made upon request when student withdraws from school.
UNIVERSITY SCHOOLS MEAL PLANS: Automatically Refunded to student account at academic year end or upon student withdrawal from school.
BOOKSTORE ACCOUNTS: Remaining balances refunded to the student account at end of each term.
AU FLEX and CAFÉ CARDS: AU Flex Dollars and Café Card balances will be refunded as follows:
- Flex balances of graduating students will be refunded to their student account automatically.
- Flex Balances of employees who are separating from the University will be refunded automatically upon completion of the employee checkout form.
- Other Students refund request refunds to their AU account should be directed to sfs@andrews.edu
- Other Employee refunds to hr@andrews.edu

Declining balance Café Cards will be refunded upon presentation of the card at dining services.

Abandoned One Card Funds will be credited back to the AU ID of the cardholder less a $5 administrative fee. Balances less than $5 will not be refunded.

MANUAL TRANSACTIONS AND OFFLINE ACTIVITY:

The Cardholder acknowledges that:

The OneCard system is an online program that relies on fiber connections, modems, and underground lines to communicate between the OneCard account server and readers. It is possible for the reader to record and store transactions that have occurred in offline mode. Offline transactions will be posted to the Cardholder’s account after the connection has been restored. The Cardholder is responsible for such posted charges that exceed the Cardholder’s account balance. The Cardholder is also responsible for any usage charges that post to their OneCard account after all posting are completed.
Balances given at registers or online may not reflect manual account activity or offline activity.

STORED VALUE ACCOUNT CARDHOLDER RULES AND RESOPONSIBILITIES:

You must present your ID to make a purchase.

You may not withdraw cash from any OneCard Account.

The Cardholder may be required to sign a receipt for goods or services rendered.

OneCard account balances and activity can be viewed by logging into your OneCard account on Touchnet OneWeb using your Andrews University login.

It is the cardholder’s responsibility to remain vigilant of all account balances and immediately report lost or stolen cards to: www.andrews.edu/id/

ERROR RESOLUTION:

If you suspect an error with regard to activity in the OneCard system you must contact the appropriate office withing 60 days of the transaction(s) in question. Failure to request error resolution with the appointed time could result in the inability to resolve an alleged error. Please use the following contact information for error resolution:

Dining Services transactions: ds@andrews.edu

Bookstore transaction: conklinb@andrews.edu

AU Flex Employee transactions: hr@andrews.edu

AU Flex Student transactions: sfs@andrews.edu

CHANGES IN TERMS:

The University may, at its sole discretion, change a term or condition of this Agreement at any time. The University shall notify the campus community via email and a posting on Andrews University One Web at least 30 days before the effective date of any change in a term or condition if the change will result in increased charges or liability for the Cardholder, or if there are stricter limitation on transactions. Prior notice is NOT required where an immediate change in the terms and conditions is necessary to maintain or restore the security of a transaction or account. In these cases, follow up notifications must be given to the Cardholders within 10 day of the change.

For additional Terms and Conditions associated with ownership and other uses of the Andrews University ID card or if your card is damaged or malfunctioning, please contact academicrecords@andrews.edu.