Customer Service Representative (CSR)
Looking for part-time, student employees with a heart for ministry.
Virtually all student employees at AIM start as a Customer Service Representative (CSR) and it remains a basic function of their work at AIM as long as they work here. CSRs answer the phone calls generated by Adventist Media Ministries when they advertise an 800 number. Most calls start with a specific offer for a free or purchased item. The CSR interacts with the caller to collect name and address and other order information. Many calls also involve prayer and offering Bible guides and other literature. Throughout the call the CSR is projecting a Christian spirit and seeking ways to further connect the caller with the local Adventist Church. Training and practice are an important part of the job to increase skills and caring service. Because the Holy Spirit is always moving on the hearts of viewers and listeners, AIM CSRs will work shifts that include mornings, evenings and weekends. CSRs that work hard, develop skills and prove reliable are often promoted to other positions of leadership at AIM.
*Our biggest day of the week is Sunday. Most people are searching for religious programming on Sundays so our SDA Media programs are on the air in large numbers that day. In order to have all our phones manned you need to plan on working a minimum of 6 hours every Sunday. This is usually great for students since they don’t have class that day. You may take 2 pre-arranged Sundays off each semester.
*AIM is the church that’s always open. Therefore, Sabbath is our special day to minister. This is a quiet day at AIM with an emphasis on caring for our callers. Each employee is asked to sign up for Sabbath hours during the semester. The shifts are in two hour increments so there is a lot of flexibility. Expect a special blessing sharing the Good News at AIM on Sabbath.
CSR Wage Range: From $8.90
Please apply at www.callaim.org/employment to be considered.