Office of
Information Technology Services (ITS)

Self-Upgrade to Zoom Phone!

If you already have a personal headset that you use in Teams or Zoom Meetings, follow these steps to finish your upgrade to Zoom Phone!

  1. See “Zoom Basics” below to install and sign into Zoom Workplace.
  2. Follow our guide, “Get Started with Zoom Phone.” Review your Zoom Phone number to ensure correctness.
  3. Place a test call to *TEST or *8378.
  4. Make an “emergency” test call to 933 to verify your location information.
  5. Make note of any pre-existing Nortel voicemail for follow-up—your voicemail will not be migrated to Zoom.
  6. Create a ticket when you are ready to deactivate your Nortel phone, here.
  7. Do not disconnect your legacy Nortel phone!
  8. Monitor your ticket for completion. ITS-Telecommunications will let you know when your Nortel phone is deactivated and will schedule a time to pick up the equipment.

If you do not have a personal headset please wait for further instructions via email.

Zoom Basics

  1. Download and install Zoom here: zoom.us/download

  2. Use "Single Sign On" (SSO) with instructions here to log into your AU Zoom account. Our domain is "andrews."
    You can also go to andrews.zoom.us directly to sign in.

  3. Access your Zoom Phone account settings here.
    (These differ from what is available in the Zoom application.)

 

Upgrading to Zoom Phone

The phone system at Andrews University is changing to something modern and flexible: Zoom Phone!

This change comes as a response to an aging technology that has lost support from its vendors.

With Zoom Phone, you can take calls from your desktop Zoom application and the mobile application. In a live call, you can switch between devices for a seamless experience.

When the upgrade is complete, the call recipient won’t notice a difference in service. Calls within Andrews will still connect with the same four-digit extensions that you have been using.

Training from Zoom

FAQ

Upgrading to Zoom phone will generally be done on a department by department basis. When Telecommunications upgrades you and/or your department to Zoom Phone, all legacy phones will be removed as part of the upgrade process.

Voicemail in the old system will need to be manually processed, it cannot be migrated to the new system. This can be done before the upgrade, during the upgrade, or for a brief period of time after you are upgraded.

Zoom Phone is an internet based phone system, so there is no need to "dial out." You no longer need to dial a "9" in front of a phone number. In fact, you can copy/paste numbers into the Zoom app, and you can dial with the on-screen dial options, or by typing on your keypad.

Audio Testing

You can test your audio by dialing *8378 (*TEST) from your Zoom Phone or Zoom Phone applications.

By calling this extension, you can speak into your microphone and the speakers will play your voice back to you.

Submit a Ticket

Call us: 269-471-6016
Email: helpdesk@andrews.edu

 

Visit Help Desk

Andrews University Information Services Building
8490 E Campus Circle Drive

  Help Desk—Room 113
      Monday-Thursday 8am-12pm; 1pm-5pm
      Friday 8am-12pm