Archived FAQS

As our Andrews University community makes the transition to remote learning on March 30, there are all sorts of questions beyond how remote classes work—and that includes questions about keeping our mind, body and heart healthy and changes in living arrangements, tests, graduations and more.

You’ll find answers to those questions below, and we’ll continue to update this list as new and relevant information becomes available.  | (Updated April 1, 2020)


Andrews University is actively coordinating with the Berrien County Health Department and University Medical Center as it relates to the health and wellbeing of our campus community. A COVID-19 Operations Task Force was added in February to ensure that Andrews’ existing Outbreak/Pandemic plan is consistent with the CDC guidelines for COVID-19. Concurrently, the University is working with faculty, staff and students, as well as those participating in the wide variety of international educational programs (ACA and Student Missions). All of these groups are working closely together to ensure a coordinated response.


COVID-19 symptoms include the following:

  • Fever
  • Cough
  • Tiredness
  • Difficulty breathing
  • It is the personal responsibility of each student, faculty and staff to take the necessary steps, as advised by the CDC, to prevent illness.
  • The CDC advises that the best way to prevent infection is to avoid being exposed.
  • Here are everyday actions to help prevent the spread of COVID-19:
    • Practice social distancing.
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces.
  • Contact your personal healthcare provider regarding your health concerns.
  • Academic Health Plans was able to negotiate with the student insurance carrier to provide telehealth benefits to ALL students, including those at Andrews Academy and Ruth Murdoch Elementary School, with no copay. All of our students can now use this benefit 24/7 from anywhere in the world at absolutely no charge. This benefit will expire on 7-31-2020 for students who are not enrolled in the student health plan. Please visit or download the AmWell mobile app. Click "Sign Up" to create an account or "Log In" if you have an account. Enter the service key AHPFREE.
  • Lakeland Health will also provide a free virtual COVID-19 screening if you are in the state of Michigan and experiencing COVID-19 symptoms. Visit to schedule your free virtual COVID-19 screening.
  • You should also self-isolate and avoid close contact with others. Click here to review guidelines from the Berrien County Health Department.

Currently, testing for COVID-19 must go through the Berrien County Health Department. The Health Department limits tests to individuals who are experiencing COVID-19 symptoms or who had close exposure to a confirmed case.


We have received questions from students regarding Andrews University's switch to a remote learning model for the conclusion of the 2020 spring semester. Those students have asked whether that change in approach means that this semester's tuition costs will be reduced.

As is the case with other US universities that are usually campus-based in their education, Andrews has not made a shift to a fully online university model during the COVID-19 pandemic.

In response to these current circumstances, we have switched to a remote learning approach that is designed to help keep both students and employees safe.  However, as a result of this change to remote learning, our delivery costs are not less than they were face to face.  We still have the same faculty and while some expenses have decreased others have increased (such as technology costs).  We are also committed to continue to offer services that are not usually available in online programs, such as our counseling and student support services.

In addition, please note that even on-line courses vary considerably in price. Currently full online programs at Andrews University are around 50% of regular tuition, but no scholarships such as APS are available for these programs.  Some individual courses may be offered at a lower price, but those are largely intended to supplement regular program attendance.  In addition many of those online courses are taught by adjunct lecturers, not our regular full-time professors, so the academic structure is very different.  This is why costs for a particular online course can be lower.

We want to assure you that we look forward to returning to our full normal operations as soon as possible.

However, in the meantime, Andrews has set prices at a level that will allow the University to continue to serve all of our students in the best way possible, and with minimal disruption to their ongoing educational program and the support systems we offer to these full-time students.  As a result, that currently does not allow us to consider reducing tuition.

  • Andrews University has made the decision to switch to remote learning beginning Monday, March 30, and for the remainder of spring semester for its Berrien Springs students. NOTE: The University extended its spring break by one week, which concluded on March 29, 2020.
  • This remote delivery of courses will be in place through the remainder of spring semester. No face-to-face courses will be taught for the remainder of the semester.
  • We’ll continue to keep students updated on how remote coursework will be delivered as it relates to your courses and specific academic programs.
  • Please note that these changes only relate to the operations of Andrews University and not our University Schools, Andrews Academy and Ruth Murdoch Elementary School, since they are not residential learning environments. Changes for those schools related to COVID-19 have been communicated separately.

The University will determine the most effective means of class delivery, bearing in mind the various time zones of students. Often, remote learning options will be delivered “asynchronously” meaning students can access class lectures and projects as/when needed.

Many internet providers offer low-cost high-speed access. Please contact your local internet provider. If your provider is Comcast/Xfinity, customers who are eligible for their "Internet Essentials" service can get two months free. Details are available at Those remaining in campus housing will continue to have internet access through au-secure. 

We understand that some students depend on May Express courses to fulfill graduation requirements. The May Express—Home Edition is being offered during the same time and will provide an array of four-week online courses.

We are now going through the process of canceling study tours scheduled for the months of May and June (as you may know, we earlier had canceled all spring break tours here at Andrews). If you were registered to participate in these tours, you’ll receive more information on the implications of these decisions from your tour leaders.

Other programs that are currently scheduled to offer courses in May and June are also planning to provide those courses via remote instruction.

The University is currently reviewing impacted programs (i.e. physical therapy, nursing, etc.) to determine if students within certain programs should qualify for an exemption to reside in the residence halls. See “Housing” for more details.

Students should consult with their professors and academic programs to explore how similar learning outcomes can be achieved in their local area or by the use of virtual and electronic connections when travel and direct contact aren’t possible.

Students should connect with their academic advisors through the use of virtual and electronic connections as they plan their fall semester schedules. Registration Central will open for students on April 6, 2020, for both fall 2020 and spring 2021 semesters.

Registration Central will open for students on April 6, 2020, for both fall 2020 and spring 2021 semesters. 


As the University switches to remote delivery of its courses for the remainder of this semester, students are encouraged, where possible, to return to their place of permanent residence. Students in Lamson, Meier and University Towers will need to leave their residence by the move-out date of March 22, unless they receive prior permission to remain longer. This permission to remain would likely be offered to international students and to those students who need to remain in the local area to fulfill clinical or lab requirements.

Yes, there will be a daily pro-rated refund that will be credited to the student account for those who move out before the end of the semester. The amount of the refund will depend upon the date of official check-out.

The following students may be eligible for the housing exception to remain in the residence halls:

  • An international student without the ability to return home;
  • A student with an academic program that requires his/her physical presence on campus to complete the academic requirements;
  • A student who is financially independent and doesn’t have the ability to return to the home of his/her parents/guardians’ home;
  • A student employed in an essential position as a student employee on campus OR
  • A student with very unique personal circumstances impacting their wellbeing.

Students should pick up and complete the “Permission to Remain in the Residence Hall'' application from the Student Life office. The completed application should be returned to the Student Life office no later than Friday, March 20, at noon EST. Students will be contacted by the director of Residence Life, Dean Jennifer Burrill, regarding whether their application has been approved. Students should allow two business days upon receipt of the application for a determination.

No, a student who qualifies for the housing exemption to remain in the residence halls will not be charged for single housing if his/her roommate leaves. However, students who remain may be asked to move to a specific area of each residence hall for the remainder of the semester.

Yes, University apartment residents are allowed to remain in their apartments and are advised to follow the CDC guidelines for preventing illness.

Yes, residence hall residents will need to remove all personal belongings from their rooms by March 22, 2020. Rent will be prorated upon the resident’s official check-out, so the sooner the resident removes his/her belongings and completes the checkout process, the greater the refund credited to the resident’s student account.

There is not a storage facility on campus currently available to our students. Below is a list of storage facilities in the nearby area. Please note that these storage facilities are not being endorsed by Andrews University:

  • U-Haul, 3410 Western Ave, South Bend, IN 46619 (574-282-2801)
    • 8x8 units—Free for the first 30 days/after 30 days $114.95/month
  • U-Haul, 1529 M 139 Hwy, Benton Harbor, MI 49022 (269-927-4494)
    • 10x10 units—Free for the first 30 days/after 30 days $104.95/month
    • 10x20 units—Free for the first 30 days/after 30 days, call for monthly rate
  • Bintris, 8677 Red Arrow Hwy, Bridgman, MI 49106 (269-429-6007 ext 1)
    • 5x10 units—Free for the first 30 days/after 30 days $68/month
    • 10x10 units—Free for the first 30 days/after 30 days $98/month
    • 10x15 units—Free for the first 30 days/after 30 days $113/month

Yes, students may return to campus to collect their belongings from the residence halls after their spring break travels. Email your residence hall dean on duty regarding your estimated time of return. Please note, the University maintains the right to restrict access to the campus based on the student’s travels to areas of concern as noted by the CDC and/or the health of the student.

Students should contact Campus Safety to make arrangements to leave their cars in the residence hall parking lots.


The University will postpone its spring graduation programs, originally scheduled for May 1–3. When the date is available, we will widely announce that new date and work to assure the right amount of lead time for individual plans and arrangements by our graduates and their families to join us here on campus as we celebrate the Andrews University Class of 2020.


The University’s switch to remote delivery of its courses will not jeopardize a student’s visa status. The expectation for in-person classes will be waived based on the pandemic situation.

International students should speak with International Student Services to determine additional protocol prior to returning to their home country.


A student may stay if his/her work is classified as an essential service, as determined by their supervisor and Human Resources. They must complete the “Permission to Remain in the Residence Hall'' application from the Student Life office if they intend to remain in the residence halls.


  • In response to the COVID-19 pandemic, all ACA programs are suspended, effective March 23, and all ACA students are returning to their homes.
  • For more information on the ACA program, including online options, click here.


Based on the March 19, 2020, U.S. State Department Level 4: Do Not Travel advisory for all international travel, we are working directly with any student missionaries who are U.S. citizens and are still at their assignments to return to their homes immediately.


Find the technology tools, resources and information you need to prepare for emergencies, use on-campus systems and access Andrews University data here. Find other helpful information on IT resources, services and tech help here.


University chaplains, counselors at the Counseling & Testing Center, and Student Life deans will continue to provide emotional care and support.

  • The Counseling & Testing Center will remain open through spring break for student crisis intervention care, testing needs and clinical consultations.
  • Although their services have focused primarily on our students, due to the overwhelming emotional weight of current circumstances, the Counseling & Testing Center is offering supportive confidential clinical consultations to all faculty and staff who feel the need to process concerns and explore best strategies for positive outcomes. For a confidential appointment with one of our licensed professional staff, please call us directly at 269-471-3470.
  • Our clinicians will maintain contact with all our student clients to determine their continued need for counseling support through the end of the semester. Students remaining in the area may access our counseling services in person, and those who will be off campus will connect with their therapists virtually for brief consultations, with the possibility of referrals to mental health professionals in their place of residence. 
  • The Pioneer Memorial Church worship experience has moved to online-only—which means they will offer both a 9 am. and 11:45 a.m. livestream service. These services will be streamed at and can also be viewed on the Pioneer Memorial Church Facebook page. Pastor Ben and Pastor Lindsey have also incorporated a newly produced online component for children's Sabbath School classes.
  • New Life Fellowship worship is canceled. We will have additional updates about services following spring break.
  • One Place will have an online devotional experience available on their social media platform. Check back for updates.

Dining Services will make a calculation and issue a pro-rated refund, credited to the student’s account, up to a certain amount. Click here for more information.

  • For those students who do remain in campus housing, Dining Services will remain open. Dining Services will serve all meals as takeout, with food served by staff. Click here for hours of operation.
  • In response to Executive Order 2020-9 released by Michigan Governor Whitmer, the Andreasen Center for Wellness, Johnson and Beaty Gyms, and the James White Library closed their operations on March 16, at 3 p.m. The library will continue to offer its online services. Andrews University will continue to follow guidelines from the state of Michigan, the federal government, the CDC and WHO and will adjust its campus plans accordingly.

Yes, students may continue to use their meal plans if they once resided in the residence halls. Students will need to contact Dianne Wilson from Dining Services at and provide their name and ID#.

Book rentals will need to be shipped to the University Bookstore. The Bookstore will provide the return address when needed and the grace period will be extended to allow sufficient time to return the textbooks.


Campus events are also canceled in connection with the change to remote learning, including our International Food Fair, Passion Play and Gymnics Home Show originally scheduled for upcoming weeks.


  • On March 23, 2020, Michigan Governor Gretchen Whitmer issued a “Stay Home. Stay Safe.” Executive Order 2020-21 (COVID-19). The order directs Michiganders to stay in their homes unless they’re a part of the critical infrastructure workforce, engaged in an outdoor activity, or performing tasks necessary to the health and safety of themselves or their family, like going to the hospital or grocery store. This order takes effect on March 24, 2020, at 12:01 a.m., and continues through April 13, 2020, at 11:59 p.m.