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Fall Refunds

All of your questions answered!

Valuing your education

The Office of Student Financial Services is a dedicated team of financial advisors, processors, account managers, and cashiers. We process and disburse financial aid as well as monitor your student account. We can help you calculate your expenses, arrange payment plans, and advise you on the financial options available to you. From prospective visits to graduation and beyond, we're proud to be part of your journey.

Fall Refunds

Fall refunds have begun processing! As you can imagine, we're getting lots of questions. Here are the most popular.

What do I need to do to get a refund?

A: Have a credit on your account and turn in a refund request form.

How do I know if I have a credit?

A: Check your account online in TouchNet.

It says "Estimated Financial Aid". What does that mean?

A: It means that your aid hasn't disbursed to your account yet. Check with your Financial Advisor to find out why.

Where do I get a refund request form?

A: From the SFS Forms page under Student Accounts or by stopping by the SFS Front Desk.

How will I know if you have received my refund request?

A: Depending on what time of the day you turned it in, your refund request form should be tracked in within 24 hours. You can check when we got yours in Financial Aid Self-Serve Banner.

How long will it take to get my refund?

A: Refund requests for accounts with credit should be able to be processed within 2-3 business days. Delivery times will vary depending on method chosen.

Checks for pick up are usually printed in Accounts Payable and brought down late morning/early afternoon on the next business day. 2nd party checks and amounts over $10,000 can take longer.
Direct deposit refunds will usually show up in your bank account the next business day. Large amounts may not be available for immediate withdrawal. Check with your bank for their withdrawal availability regulations.
Wire transfers can take 3-5 business days.

More information about Refunds is available on our SFS website.

Student Financial Services Cashier Hours

Due to current and ongoing staff shortages within our department, the cashier window located at the SFS front... read more >

Student Financial Services Cashier Hours

Due to current and ongoing staff shortages within our department, the cashier window located at the SFS front desk (1st floor of the Administration Building) will operate with limited hours until further notice.

The cashier window will be open from 1–5 p.m. Mondays through Thursdays. The front desk will continue to observe regular hours (9 a.m.–12 p.m. and 1–5 p.m. Mondays through Thursdays) to assist with other inquiries.

We encourage our campus community to take advantage of our online payment options, many available free of charge for both international and U.S. accounts. More information is available at the SFS website.

International Payment Options

Andrews University takes great pride in the diversity of our students. Off-campus or on, international students make up... read more >

International Payment Options

Andrews University takes great pride in the diversity of our students. Off-campus or on, international students make up a great percentage of our student population.

Student Financial Services wants to help you find the fastest, easiest, and most secure way to pay on your account. Since not all students are the same, we've taken great care to offer several payment options for students paying in local currency or USD.

USD Payments through TouchNet®
- credit cards (2.85% convenience fee)
- login & password required, authorized user access required for anyone paying on account
International Payments (local currency) through Flywire
- wire transfers from bank (favourable exchange rates)
- international credit cards (convenience fee varies with currency)
- local payment apps such as eWallet, UnionPay, Trustly, Paypal Wallet, Alipay.com
- payers can create a flywire account or log on as a guest
- domestic wires available for $10 wire fee
International wire transfers (local currency) through TransferMate
- domestic wires available for $20 wire fee

Check out our Payment Options page for an overview of all the different ways that you can make a payment to your AU account.

If you need help deciding which payment option would work best for you, you can contact the SFS Cashier at 269.471.3326 or at sfs@andrews.edu.

Paying For College

Payment Plans: When to pay Payment Options: How to pay ... read more >

Paying For College

Payment Plans: When to pay

Payment Options: How to pay

Authorized Users: Who can pay

Visit our Paying page for answers! If you need a walk through for paying online or setting up an authorized user, visit Tutorials for helpful videos.