Minimum System Requirements

Phone: 269-471-6016
Email: helpdesk@andrews.edu

These minimum requirements must be met on your iOS or Android mobile device in order to authenticate with Duo:

You must have a screen lock enabled on the mobile device which can be in the form of a password, PIN, pattern, a fingerprint/Touch ID, or Face ID. To add a screen lock, follow the directions specific to your device:
- Android - https://support.google.com/android/answer/9079129?hl=en
- iOS - https://support.apple.com/en-us/HT204060
The minimum required operating system version:
- Android devices - Duo Mobile supports Android 10.0 and greater
  See also Which versions of Android does Duo Mobile support?
- iOS devices - Duo Mobile supports iOS 14.0 and greater
  See also Which versions of iOS does Duo Mobile support?

If your device does not meet the above requirements, please contact the ITS Helpdesk: helpdesk@andrews.edu or 269-471-6016.