Managing Spam Emails
Overview
The migration of Andrews email accounts to Google expanded the range of IT services offered to campus through Google. One of those services is spam management.
As of December 2015, the Roaring Penguin Can-IT Pro spam management service no longer manages spam email, and the "AU Spam Control" reports that were regularly emailed are no longer sent.
In its place, faculty and staff receive a detailed, interactive "Quarantine Summary" by email from Google. You can:
- Quickly scan the list for falsely quarantined messages and click Deliver, which marks them as not spam. This trains the system not to flag similar messages, and the indicated messages are delivered to your inbox.
- Indicate which messages should be quarantined by clicking Report spam, which marks them as spam and trains the system to identify similar messages as spam in the future.
- View an updated summary anytime by returning to the quarantine summary email and clicking Click here to receive an updated summary of messages quarantined since this report was generated. This must be done within 30 days of receiving the original message (not the summary).
Example of the spam Quarantine Summary email from Google:
What You Need to Know
- The Quarantine Summary comes from noreply@email-quarantine.google.com.
- This change only affects faculty and staff on the Microsoft Exchange system, as well as faculty and staff still using the old IMAP (UNIX) system.
- This will not affect access to email, Vault, LearningHub, or other Andrews University online resources.
- Quarantine Summary messages you delete from your Inbox will also permanently delete any spam email referenced in that message.
