ITS Service Desk

Services We Offer

Walk-in services for:

  • Connecting mobile devices to Andrews University wireless networks
  • Device registration
  • Andrews username and password troubleshooting, including password reset and access issues
  • Andrews email systems troubleshooting (AU Gmail and Exchange)
  • Tech support for Andrews University apartments including modem connectivity and troubleshooting
  • Offer basic (limited) advice on various technical concerns, computing issues and potential system purchases

We are unable to offer the following services:

  • Virus/malware removal
  • Hardware installation, repair and replacement
  • Software installation and upgrading including reinstallation of operating systems
  • Troubleshooting, repair and setup of wireless routers not listed under the preferred wireless routers list
  • Data recovery services

Hours of Operation

SERVICE DISRUPTIONS DUE TO COVID-19
The University has extended Spring Break and transitioned to online classes beginning Monday, March 30. Students and employees have been encouraged to study and work from home during this period.
  • Faculty and Staff are encouraged to open a work order directly at helpdesk.andrews.edu.
  • For common issues related to email and working from home, please check information and how-to guides found at andrews.edu/itscc.
  • For all others, we recommend contacting us by emailing helpdesk@andrews.eduPlease leave a voicemail. A live operator may not be available to answer your call; however, we do our best to check and respond to messages within the hour during the following times:
    Monday -Thursday  9am-12noon & 1-4pm
    Friday  9am-12noon

    Please proivde your Andrews University ID# and as much detail as possible when leaving a voicemail or email. If you require assistance with LearningHub, please contact DLIT at 269-471-3960 or dlit@andrews.edu.

Can't stop by the Service Desk? Email helpdesk@andrews.edu or call 269-471-6016 during regular phone hours.

 

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