ITS Service Desk

Services We Offer
Walk-in services for:
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Connecting mobile devices to Andrews University wireless networks
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Device registration
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Andrews username and password troubleshooting, including password reset and access issues
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Andrews email systems troubleshooting (AU Gmail and Exchange)
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Tech support for Andrews University apartments including modem connectivity and troubleshooting
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Offer basic (limited) advice on various technical concerns, computing issues and potential system purchases
We are unable to offer the following services:
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Virus/malware removal
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Hardware installation, repair and replacement
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Software installation and upgrading including reinstallation of operating systems
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Troubleshooting, repair and setup of wireless routers not listed under the preferred wireless routers list
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Data recovery services
Hours of Operation
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