ITS Service Desk

Services We Offer

Walk-in services for:

  • Connecting mobile devices to Andrews University wireless networks
  • Device registration
  • Andrews username and password troubleshooting, including password reset and access issues
  • Andrews email systems troubleshooting (AU Gmail and Exchange)
  • Tech support for Andrews University apartments including modem connectivity and troubleshooting
  • Offer basic (limited) advice on various technical concerns, computing issues and potential system purchases

We are unable to offer the following services:

  • Virus/malware removal
  • Hardware installation, repair and replacement
  • Software installation and upgrading including reinstallation of operating systems
  • Troubleshooting, repair and setup of wireless routers not listed under the preferred wireless routers list
  • Data recovery services

Hours of Operation

Hours may vary based on Andrews University Bookstore hours and University holidays.

Monday–Thursday 9:30am-12:30pm (Eastern)
   1:30pm-4:00pm (Eastern)
Firday, Saturday & Sunday 9:30am-11:30am (Eastern)

Can't stop by the Service Desk? Email or call 269-471-6016 during regular phone hours.


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