ITS Service Desk

Services We Offer

Walk-in services for:

• Connecting mobile devices to Andrews University wireless networks
• Device registration
• Andrews username and password troubleshooting, including password reset and access issues
• Andrews email systems troubleshooting (AU Gmail and Exchange)
• Tech support for Andrews University apartments including modem connectivity and troubleshooting
• Offer basic (limited) advice on various technical concerns, computing issues and potential system purchases

We are unable to offer the following services:

• Virus/malware removal
• Hardware installation, repair and replacement
• Software installation and upgrading including reinstallation of operating systems
• Troubleshooting, repair and setup of wireless routers not listed under the preferred wireless routers list
• Data recovery services

Hours of Operation