ITS Service Desk

Services We Offer

Walk-in services for:

  • Connecting mobile devices to Andrews University wireless networks
  • Device registration
  • Andrews username and password troubleshooting, including password reset and access issues
  • Andrews email systems troubleshooting (AU Gmail and Exchange)
  • Tech support for Andrews University apartments including modem connectivity and troubleshooting
  • Offer basic (limited) advice on various technical concerns, computing issues and potential system purchases

We are unable to offer the following services:

  • Virus/malware removal
  • Hardware installation, repair and replacement
  • Software installation and upgrading including reinstallation of operating systems
  • Troubleshooting, repair and setup of wireless routers not listed under the preferred wireless routers list
  • Data recovery services

Hours of Operation

Service Desk is by appointment only.
For general tech help, please visit: or you may contact us at:
Phone: 269-471-6016
Faculty & Staff may open a work order at:


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