ITS Service Desk

Services We Offer

Walk-in services for:

  • Connecting mobile devices to Andrews University wireless networks
  • Device registration
  • Andrews username and password troubleshooting, including password reset and access issues
  • Andrews email systems troubleshooting (AU Gmail and Exchange)
  • Tech support for Andrews University apartments including modem connectivity and troubleshooting
  • Offer basic (limited) advice on various technical concerns, computing issues and potential system purchases

We are unable to offer the following services:

  • Virus/malware removal
  • Hardware installation, repair and replacement
  • Software installation and upgrading including reinstallation of operating systems
  • Troubleshooting, repair and setup of wireless routers not listed under the preferred wireless routers list
  • Data recovery services

Hours of Operation

2018 Holiday Hours:
Dec 18 - Jan 4   •   Closed
For tech help, please email helpdesk@andrews.edu.

Hours may vary based on Andrews University Bookstore hours and University holidays.

FALL SEMESTER 2018  
Monday–Thursday 9:30am-4:00pm (Eastern)
Friday 9:30am-11:30am (Eastern)
Saturday and Sunday Closed

Can't stop by the Service Desk? Email helpdesk@andrews.edu or call 269-471-6016 during regular phone hours.

 

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