Phone: (269) 471-6016
Fax: (269) 471-6900
NEED TECH HELP?: Visit the Service Desk @ the AU Bookstore
Andrews University
Berrien Springs, MI

Client Services

What we do...

  • We are first point of contact for all faculty, staff, and student support requests
  • We support all university-owned computers in offices, labs, and classrooms
  • Leverage automation tools to rapidly deploy needed changes to desktop workstations
  • Support many departmental servers and applications

Client Services is responsible for maintaining administrative, support and faculty/staff computers, including both desktop and laptops. This includes hardware and software support and software installation/configuration for institutional computers. For help with departmental equipment problems, please submit a work order online or email

For assistance in connecting a personal (privately owned) computer to the campus network, call the Computer Support Line at 269-471-6016 or stop by the Service Desk, located in the ITS Computer Store. These two services are aimed primarily at connecting students (faculty/staff are welcome) to the campus network or campus resources. In addition, you may also send and email to the Technology Helpdesk at

For general support and self-help services, visit the ITS Contact Center page by clicking on the logo below:



[05/04/15] Check out the Contact Center Summer 2015 Hours:
Service Desk >>>
Helpdesk >>>

[04/14/15] Service Desk is Moving.
During the Summer months of 2015, the ITS Service Desk will be moving to the AU Bookstore. Walk-in technical services will continue to be offered at the new location.

Andrews University is a Seventh-day Adventist institution of higher education
Phone: 1-800-253-2874   E-mail:
Copyright © 2015 Andrews University
Berrien Springs, Michigan 49104